These terms apply when you order gas cylinder refilling, delivery, repair, or shop products from Kuri Gas Services ("we," "us," "our"), serving Kuri, Bahria Enclave (Sectors A–J), Chak Shahzad, Mohra Noor, Park View City, Maloot, Simly Dam Road, Chatta Bakhtawar, Hostel City, and Greens Avenue, Islamabad. By placing an order with us, you agree to these terms.
Our Services
We provide gas cylinder refilling, home delivery, empty-for-full cylinder swaps, cylinder and regulator repair, chulha repair, and sale of new cylinders, regulators, pipes, nozzles, and chulhas at our shop and via delivery within our service areas.
Placing an Order
Orders can be placed by phone or WhatsApp. When you order, please give us accurate details — your cylinder size, service needed, and your correct delivery address — so we can serve you properly. We are not responsible for delays caused by incorrect or incomplete information provided at the time of ordering.
Delivery
We aim to deliver within 3 to 4 hours of your order, and faster where possible for genuine emergencies. This is a target, not a guarantee — delivery times can be affected by traffic, weather, road conditions, or high demand. We will always try to keep you informed if a delivery is going to take longer than expected.
Digital Meter Verification
Every cylinder delivered is weighed in front of you using a digital meter before payment is made. If the weight shown does not match what you ordered, tell our delivery person immediately so it can be corrected on the spot. Complaints about cylinder weight raised after the delivery person has left and the cylinder has been used are harder for us to verify and resolve.
Pricing & Payment
Prices are based on current market rates for LPG and may change without prior notice. We will confirm the price with you before delivery. Payment is due at the time of delivery or in-shop purchase, and can be made by cash, EasyPaisa, or JazzCash.
Cylinder Ownership & Exchange
For cylinder swaps, the empty cylinder you provide must be in safe, undamaged condition. We reserve the right to decline a swap if a cylinder appears rusted, dented, or otherwise unsafe, and to advise on repair or replacement instead.
Repairs
For cylinder, regulator, or chulha repairs, we will assess the item and let you know honestly whether it can be safely repaired or should be replaced. We do not guarantee a repair if the underlying part is too damaged to safely fix — in that case, we'll tell you rather than carry out a repair that won't hold.
Cancellations
You can cancel an order any time before it has been dispatched for delivery by calling or messaging us. Once a cylinder has been delivered and the digital meter check has been completed and accepted, the order is considered fulfilled.
Safety
Customers are responsible for storing and using gas cylinders safely — upright, away from open flames and direct heat, and in a ventilated area. We are happy to answer safety questions, but we are not responsible for damage or injury resulting from unsafe storage or use of a cylinder after it has been delivered in safe, verified condition.
Limitation of Liability
We take reasonable care in refilling, delivering, and repairing cylinders and equipment. However, we are not liable for indirect losses, such as cooking delays, arising from delivery timing, unless caused by our negligence.
Changes to These Terms
We may update these terms from time to time. The current version will always be posted on this page.
Contact Us
Questions about these terms, or a problem with an order, can be raised directly with us: